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Because every BOXI order is specific to your space, we do not accept returns.
We take great care in packing your BOXI cabinets, and stand behind our shipping partners. We ask that customers check their delivery upon arrival, and notify us of any problems within 3 business days. Documenting damage is vital, so please take photos of the damage, report the damage to the driver and note it on the delivery receipt.
Any physical damage to the outside of packaging MUST be photographed and reported. All damage claims are void if not reported to BOXI within 3 business days of delivery. Please ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigation.
Please send all photos and an explanation to BOXI customer service at firstname.lastname@example.org.
Send us a message and we’ll figure it out together!