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Returns


Return and cancelation policies
Cabinets, bath vanities, floating shelves, and Backdrop paint
These items are final sale and we do not accept returns.

Caesarstone countertops
You can cancel your order anytime prior to template/measurements. If you cancel after the template but before the material ships, you'll be charged the trip fee. No cancelations and no returns after your material is shipped.

Decorative hardware
Items may be returned unopened in their original packaging and free of damage or previous use within 30 days of purchase. Shipping fees are non-refundable. To start a return, send an email to help@boxibysemihandmade.com. Refunds will process within 2-5 business days after receiving and inspecting your return.

Drawer organizers
Items may be returned unopened in their original packaging and free of damage or previous use within 30 days of purchase. Shipping fees are non-refundable and a flat $13 fee will be deducted from your refund for return shipping. To start a return, send an email to help@boxibysemihandmade.com. Refunds will process within 2-5 business days after receiving and inspecting your return.

Damaged items
We take great care in packing your BOXI cabinets and other items and stand behind our shipping partners. Please check your delivery upon arrival and if there is damage, take these steps:

  1. Take photos of the damage.
  2. Report the damage to the driver and note it on the delivery receipt.
  3. Keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigation.
  4. Send all photos and an explanation of the problems to help@boxibysemihandmade.com within 3 business days of delivery. All damage claims sent after this timeframe will be void.

Still have questions?
Send us a message at info@boxibysemihandmade.com—we’ll figure it out together!